Improving Access to Care – What We’re Doing for You in 2025/26

Better Awareness of Local Services Available to You

You’ll learn more about the wide range of support available both within your GP practice and through local services like Pharmacy First, in-house pharmacists, or PCN Services.

 

You’ll Have a Say in How Services Work

Patients will continue to shape improvements through surveys, focus groups, and events — ensuring your feedback directly influences the care you receive.

 

You’ll Be Directed to the Right Care Sooner

A new triage system means receptionists will help guide you to the most appropriate healthcare service at your first point of contact — whether that’s a doctor, pharmacist, or another health care professional.

 

Faster Responses to Online Queries

Online consultation requests will be reviewed and actioned by the end of the following day, making sure urgent issues are seen quickly and you’re not waiting unnecessarily.

 

Monthly Appointment Audits

Performing monthly review of appointment bookings to ensure they are being used effectively and appropriately.