Improving Access to Care – What We’re Doing for You in 2025/26

What we did in 2025/26

• We gathered valuable insights through patient engagement events, surveys, and clinical audits, which helped us develop and improve our services and enhance the quality of care for our patients.

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• Patients played a key role in shaping our services by providing feedback that informed meaningful changes across the practice.

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• Our monthly clinical audits also helped us better understand patient needs, allowing us to adjust appointment availability and allocate resources more effectively to areas of higher demand.

What We’re Doing for You in 2026/27

• Identify NHS App Ambassadors in Each Practice: We will appoint NHS App Ambassadors in each practice to support patients in using the NHS App more effectively for appointments, prescriptions, and health information.

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• Faster Responses to Telephone Calls to Practices: We are working to improve response times to telephone calls so patients can be directed to the right service more quickly and efficiently.

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• Continue to Provide Continuity of Care: We remain committed to ensuring patients can see or speak to the same clinician where possible, supporting better relationships and more consistent care.

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• Shaping Services through Surveys and Outreach Sessions: We will continue shaping our services by gathering patient feedback through surveys and outreach sessions to ensure care reflects the needs of our local community.